Terms and conditions relating to Consultation

Applies to: All coaching sessions with Dr Dan Reardon (online and in-person).

1) Nature of Service (Coaching, not Medical Care)

These sessions are performance and health coaching focused on education, strategy, accountability and habit change.

Coaching does not diagnose, treat or replace medical care or mental health therapy. For urgent or clinical issues, contact your GP, NHS 111, or emergency services (999).

If you also work with Dr Dan in a medical capacity, that is a separate service with separate terms.

2) Booking & Payment

Full payment (or a deposit of 20%) is taken at booking to secure your slot.

Prices are in GBP and include/exclude VAT as indicated. You’ll receive a confirmation email with your date/time and any prep.

3) Cancellations, Rescheduling & No-Shows

Free reschedule up to 12 hours before your appointment (subject to availability).

Within 12 hours: no refund and no credit (slot is forfeited).

No-show / >15 minutes late: treated as a cancellation within 12 hours (no refund).

If we need to cancel, you’ll be offered a new time or a full refund.

4) Cooling-Off (Distance Bookings)

You may have a 14-day cooling-off right for distance purchases.

By booking a session within the next 14 days, you request immediate service and agree that once the session occurs, the cooling-off refund no longer applies.

If booked more than 14 days ahead, you may cancel within 14 days of purchase for a full refund, provided the session is more than 24 hours away and hasn’t taken place.

5) Session Format & Expectations

Standard session length: 50 minutes.

Come prepared with priorities, recent data (if any), and questions.

Coaching is collaborative: results depend on your engagement, follow-through and circumstances. No specific outcomes are guaranteed.

6) Materials, Tools & Tests

You may receive worksheets, frameworks or recommendations. These are educational and for personal use only.

Any optional tests, kits or third-party services are separate purchases and are non-refundable once dispatched/used per supplier terms.

7) Confidentiality & Safeguarding

Your information is treated as confidential and used to deliver coaching.

Legal exceptions include risk of harm to self/others, safeguarding concerns, or legal compulsion.

Sessions are not recorded unless all parties agree in writing.

8) Data Protection & Communication

We process your personal data under UK GDPR/Data Protection Act 2018. See our Privacy Notice: [link].

We may email you session summaries, resources and relevant service information. You can change communication preferences at any time.

9) Conduct

We maintain a respectful, supportive environment. Abusive or discriminatory behaviour may lead to termination of services (no refund for the current session).

10) Scheduling, Lateness & Tech

Please join/arrive on time; sessions may need to end at the scheduled time and the full fee will apply.

For online sessions, ensure a stable connection and private space. If technical issues prevent delivery, we’ll reschedule at no cost.

11) Fees, Refunds & Processing

Where a refund is due, it is returned to the original payment method within 5–10 working days.

An admin fee of may apply to repeated rescheduling or extensive document requests.

12) Minors

Coaching is for clients 18+. For younger clients (where accepted), a parent/legal guardian must consent and may be required to attend.

13) Intellectual Property

All session content, frameworks and materials remain the intellectual property of Dr Dan Reardon. You’re granted personal, non-transferable use.

14) Changes to These Terms

We may update these Terms; the version published at the time of booking applies to your appointment.

15) Governing Law

These Terms are governed by the laws of England & Wales and disputes are subject to its courts.

If you have any concerns, please email dan@gometabolic.co.uk